Frequently Asked Questions (FAQs)
Synergy EAP Soultions provides confidential programs for employees and their families in order to assist in coping with
everyday problems of modern living. Following are some of the most commonly asked questions about the EAP.
How do I make an appointment with the Employee Assistance Program?
Simply call toll-free (800) 226-7930 or (239) 278-7435 between the hours of 8:00am and 5:00pm EST. If it is an
emergency, don't hesitate to call 24 hours a day, 7 days a week. A counselor is always on call.
What will the EAP cost my employees?
All of the services an employee or family member receives from our EAP are at NO COST to them—all of our services
are covered under the contract with the company.
What if you can’t help my employee?
Over 70% of our clients receive all the help they need from us. If, however, an employee’s problems are outside our
area of expertise, we will refer them to local providers who are the most appropriate professionals, considering all the
factors, including payment/insurance.
What about confidentiality?
Your employees are guaranteed confidentiality, within the legal limits. We will only confirm attendance and/or treatment
needs if we have a signed consent form.
How successful are EAPs in helping employees?
Periodic evaluations indicate that the vast majority of the employees who seek assistance from their EAP are helped in
overcoming their problems.
© Synergy EAP Solutions. All rights reserved.